A dedicated ICT service desk can be considerable an asset to modern enterprises. Available 24x7, they act as a single point of contact for employees needing help with technical issues. Problems can be fixed more quickly, and employees back to work faster than under an ad-hoc service system – which can also take valuable time from core IT department assets.
But managing a service desk in-house can take considerable resources. In addition to all the normal expenses of a department, service desk operators must receive continual training to keep their knowledge set up to date.
In contrast, an outsourced ICT service desk can be the best of all worlds for many organisations. At Injazat, we ensure our agents are kept up to date on developments with required applications, and are regularly certified on various technology vendors and platforms.
Injazat ICT Service Desk provides eight primary functions that give business users easy access and quick resolutions:
To the end-user reporting a problem, interaction with an external service desk is seamless and instantaneous. Outsourcing enables your organisation to shift its ICT investment model from one based on large capital expenditures to one based on more predictable operating expenditures (OPEX).
Delivering excellence and continuous quality improvement, the four key objectives of Injazat ICT service desk are:
If this is not your core business, it makes sense to strategically outsource to an experienced service provider.
Our solutions combine industry expertise with scale, propelling your enterprise towards digital transformation
Our broad portfolio of services and experience in managing diverse systems will enable you to transcend your boundaries into the smart and connected world
Empower your business with IT, managing traditional IT environment, while optimising infrastructure and adopting new technologies to enable to run an efficient IT operation that supports business objectives