Injazat’s Infrastructure System offering works seamlessly to provide consistent, reliable and more performant services to our clients.
Server Management Services
We can provide an integrated set of Server Management processes, either based at our Tier IV Data Center, or at the Client Data Center. This service includes monitoring, management, evaluating, and reviewing the server environment across the following service elements:
Server Management Services – Supported Technologies
Data Backup & Recovery
Aligning to business needs, our Backup & Recovery service provides round the clock coverage for effective delivery and monitoring, in a secure and resilient Tier IV Data Center.
Working together with our Server and Application Management capabilities, and governed by stringent operational policies and procedures, we ensure critical business data is stored appropriately and recoverable on demand, as needed by the business in case of data loss.
We have assembled technology from the world’s leading vendors in the backup space, including EMC NetwWorker, Avamar, Veeam and Commvault.
Our Backup & Recovery offering covers the following service areas:
Storage Management provides a healthy, redundant and resilient backend, through consistent maintenance and proactive monitoring.
Our dedicated team of storage management professionals ensures optimum delivery of storage services, governed by operational policies and procedures and driven by industry best practices.
Service elements provided under this service are as follows:
Underpinning any Digital Transformation plan, behind any growth in Digital Maturity, lays an organisation’s network. Without a robust and efficient network architecture, an enterprise’s IT systems cannot function – and so, increasingly, the enterprise as a whole cannot function.
Whatever the size and complexity of an organisation’s networking requirements, Injazat can take on management of this infrastructure. As one of the leading IT service providers in the Middle East, we have the knowledge and capability to provision even the most complex network environment, improving on service levels that are possible from in-house teams, aligned with business objectives – and providing value for money.
Injazat’s Network Operations Center (NOC) provides a vantage point over all our operations, where our specialized teams of network engineers use state-of-the-art monitoring tools to supervise and maintain our services 24x7, and ensure our clients’ networks are operating at peak efficiency.
A dedicated ICT service desk can be considerable an asset to modern enterprises. Available 24x7, they act as a single point of contact for employees needing help with technical issues. Problems can be fixed more quickly, and employees back to work faster than under an ad-hoc service system – which can also take valuable time from core IT department assets.
But managing a service desk in-house can take considerable resources. In addition to all the normal expenses of a department, service desk operators must receive continual training to keep their knowledge set up to date.
In contrast, an outsourced ICT service desk can be the best of all worlds for many organisations. At Injazat, we ensure our agents are kept up to date on developments with required applications, and are regularly certified on various technology vendors and platforms.
Injazat ICT Service Desk provides eight primary functions that give business users easy access and quick resolutions:
To the end-user reporting a problem, interaction with an external service desk is seamless and instantaneous. Outsourcing enables your organisation to shift its ICT investment model from one based on large capital expenditures to one based on more predictable operating expenditures (OPEX).
Delivering excellence and continuous quality improvement, the four key objectives of Injazat ICT service desk are:
If this is not your core business, it makes sense to strategically outsource to an experienced service provider.
Our solutions combine industry expertise with scale, propelling your enterprise towards digital transformation
Our broad portfolio of services and experience in managing diverse systems will enable you to transcend your boundaries into the smart and connected world
Empower your business with IT, managing traditional IT environment, while optimising infrastructure and adopting new technologies to enable to run an efficient IT operation that supports business objectives