Case Studies

Digital Transformation for a Leading Government Authority

16 Oct 2017

A large government authority based in Abu Dhabi manages multiple entities that have previously worked in separate work streams with no centralized information management. While this is how business and operations were previously carried it out; in a digital and information era, this has created a difficult challenge for the sharing of information for the government authority.

Due to the size and complexity of the IT environment and capacity at the large government authority, the IT department was unable to respond to the business requirements efficiently as they struggled to manage the infrastructure productively, while advancing innovation and creating an impact on potential revenue. This became a major concern as business continued to operate at full production. As a result, the government authority sought counsel for their challenges. Injazat was asked to come in evaluate the situation and concerns.

In the initial phase, Injazat Digital Transformation Services worked closely with the client to understand their business processes, entities, compliances, and supported the client with digital enablers like process re-modelling, shared services, requirements consolidation, automation, business intelligence, service standardization.

The need for an enhanced user interface was proposed by implementating APPLAUD, a third-party software that works and compliments the HR Self Services and can greatly enhance the look and feel of a user interface. It also introduces a sophisticated mobile interface.

After 4 years of stable operations with continuous support and re-evaluation of the systems , the organization is on the capitalization phase and Injazat has become key business enablers. Business users across all the entities contacted Injazat to seek advice on solutions, process improvements and new process development.

The Roadmap was implemented with no disruption to the client’s operations and the results transformed their business, achieving a 25% reduction in CAPEX and over 20% in OPEX whilst increasing service availability and user satisfaction.