Catalysts of change

Injazat's Response to COVID-19

Catalysts of change

Injazat's Response to COVID-19

News

Injazat's Response to COVID-19

06 Apr 2020

Injazat’s policies and procedures to safeguard against the COVID-19 outbreak

The COVID-19 pandemic has significantly impacted not only how businesses around the world operate, but also how society as a whole will function for the foreseeable future.

In these unprecedented times, Injazat is ensuring that it plays a responsible role in minimizing the spread of COVID-19 operating in line with best practices set forth by the World Health Organization (WHO) and UAE government. These policies and procedures are designed to prioritize and protect the welfare of our clients and employees, while also ensuring business continuity is maintained.

  • MAINTAINING BUSINESS EXCELLENCE FOR OUR CLIENTS

    Precautionary measures taken to keep our critical services running
    Our data center remains in full operation. Injazat has nevertheless implemented several precautionary procedures to safeguard the ongoing health and wellbeing of our customers, partners, vendors and employees while ensuring expected levels of service are met

    We have informed our clients regarding our work-from-home policy and the steps we are taking to maintain standards. Clients have been reassured that with the appropriate technologies and collaboration tools in place, work will continue as close to normal as possible.

    We have also tested and exercised our primary and secondary resources for critical services through a call tree validation model – evaluating our coordination recovery abilities via virtual communication.

    Clients have also been informed that where required, Injazat’s data center employees have been divided into teams, ensuring our services are provided round-the-clock. We have engaged with business critical vendors and partners to ensure necessary supplies and services continue, even in the event of the current scenario becoming more prolonged. As of now, only these critical personnel are allowed onsite, and each must adhere to our implemented policies.

    We have also developed office and data center entrance guidelines, which include anyone experiencing flu-like symptoms being prohibited from visiting our facility. All visitors entering the site are required, as standard, to have their temperature checked using our thermal imaging system. If their temperature reaches above 37.8 degrees Celsius, the individuals are not permitted to enter the premises under any circumstances.

    Each person accessing our site is now required to wear gloves and a face mask as an extra precaution. All visitors are required to ensure elevated levels of personal hygiene, including simple, yet crucial measures such as using hand sanitizers and frequently washing their hands. We have placed hand sanitizers at every entry point within the building to facilitate this practice, while liquid soap, disposable towels and hand dryers are available at all data center restrooms.

    If you are an existing client with an additional question or concern regarding business operations, please contact your account manager or email us at bcm@injazat.com

  • PRIORITIZING THE SAFETY OF OUR EMPLOYEES AND PARTNERS

    Partner and Supplier Continuity Assessment
    A risk management assessment process was introduced for all our strategic partners and suppliers, each instructed to provide detailed responses in relation to their site, people, tools, and processes. They were instructed to share the initiatives and plans they had in place for elements including: health and safety, business continuity, recovery strategy, and partner readiness. Each partner and supplier were also asked to fill in a questionnaire to identify if they had been impacted by the COVID-19 outbreak.

    Strategic Partner Business Continuity Assessment
    We informed our strategic partners that we were launching our phased preparedness program to test and exercise Injazat’s ‘work from home’ processes. This included testing of critical service recovery systems, such as our service desk, to ensure business continuity.

    Guidelines on Staff Travel
    To reduce the potential risk of spreading COVID-19, all staff were informed of a series of precautionary measures. This included all employees completing travel declarations, to identify who may be potentially at risk. Employees identified as needing to self-isolate due to their recent travel history were instructed to undergo a strict 14-day self isolation

    For employees who had not recently traveled at the time of notice, all future international travel was actively discouraged, unless necessary for emergency reasons. If suffering from any potential symptoms, employees were instructed to immediately seek medical attention and keep the company informed.

    Work from Home Announcement
    Over multiple phases, we began implementing our work from home policy – as part of our duty to minimize the spread of COVID-19.

    Once the UAE government urged all members of the public to stay at home unless absolutely necessary, Injazat immediately implemented the next stage of its work from home policy. From 24th March, all employees able to do so, were instructed to work remotely.

    To manage our critical business units, all managers have ensured that where employees are unable to work from home (due to the nature of their roles), they are working only from approved office locations and with minimal staff presence.

    Anyone requiring access to the premises (under exceptional circumstances) must first secure clearance from HR, before complying with our thermal screening process implemented onsite.

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